Product Literature

Banking service delivery for assisted and kiosk channels.

A configurable operations platform for organisations managing banking correspondents, CSPs and assisted-service kiosks across distributed locations.

Solution overview

Bring operator workflows, oversight and records into one system.

Kiosk Banking Solution is designed as an operational layer for authorised service networks. It helps programme teams organise users, locations, service processes, exceptions and management information while retaining clear supervisory control.

Core capabilities

Built for distributed service operations

Configurable workflows

Structure service steps, data capture, review points and follow-up actions around the approved operating model.

Role-based operations

Separate access for kiosk operators, field coordinators, supervisors, administrators and management users.

Network visibility

Organise operating locations and teams so programme managers can monitor a distributed service footprint.

Activity & exception tracking

Record service activity, pending items, exceptions and escalation status in a structured operational trail.

MIS & supervision

Provide programme teams with consolidated operational views and export-ready management information.

Integration readiness

Plan approved integrations with bank, service-provider or enterprise systems according to the deployment scope.

Operating model

A controlled path from configuration to supervision

1

Configure

Define locations, users, roles and approved service workflows.

2

Authorise

Onboard operating teams with controlled access and programme-specific responsibilities.

3

Operate

Run assisted-service processes and capture the required operational records.

4

Monitor

Review activity, exceptions, follow-ups and management information.

Important: Banking and financial services must be delivered only through authorised banks and approved service providers. Available capabilities depend on integrations, programme approvals, operating procedures and applicable regulatory requirements.

Planning an assisted banking programme?

Share your network structure, authorised services, user roles and reporting requirements. We will help define a suitable solution scope.

Talk to a Solution Specialist